PLEASE NOTE

The Self-Service application is back online, effective from 21 June 2024. Please also note that the content of this email will be shared with GEPF members and stakeholders. The current Self-Service application provides security measures that protect members information from any cyber-attack or intrusion. These measures are critical for the GEPF and also for members as cyber-crime has increased significantly in recent years, where cyber criminals create strategies and means to unlawfully solicit and utilise individual private information.

members are required to change their password, through the Self-Service profile. This measure has been introduced to reconfirm that members accessing their information are the right members and their password has not been compromised.

The Self-Service profile can also be accessed through the GEPF Self-Service app and the web application through the GEPF website. GEPF urges its members to be cautious and not share their password with any third party. Passwords should be protected at all times. Members are further discouraged from allowing their devices to save their passwords, unless the device has other security features to validate the user. Importantly, members are discouraged from accessing the app by connecting to it via any public Wi-Fi as this poses a threat and risk to cyberattacks.

Members are urged to always ensure that they have logged out of the Self-Service application or web as cyber criminals use these loopholes to unethically and unlawfully access data.

Please email enquiries@gepf.co.za for further enquiries.

YOUR PASSWORD

Your password should be a minimum of 8 characters which also includes the following:

• At least one (1) upper case letter
• At least one (1) special character, i.e. #, @,$, etc
• At least one (1) number

However, it cannot be your name or your any of your family member’s name because it makes it a weak password.

GEPF has launched a self-service web system and mobile app to enable its members to access and update their information, as well as track pension or other related benefit claims.Download GEPF App

NOTIFICATION OF SECURITY COMPROMISE AS PER SECTION 22 OF THE PROTECTION OF PERSONAL INFORMATION ACT, 4 OF 2013 (“POPIA”)

It is hereby notified that on 16 February 2024 the GPAA noted a security breach and the compromise of personal information held on the GPAA systems and records in the Windows environment of its ICT systems.

Our ICT technicians were immediately alerted due to extensive data protection systems in place. All GPAA systems were shut down immediately to mitigate any possible damage and/or further security breaches. Through the diligent efforts of our ICT and Information Security teams, the breach which compromise certain information was isolated and curtailed. The extent of the exposure is still unknown and under investigation.

The GPAA recognises the importance of the availability of our systems and the safeguarding of information that is not in the public domain and is actively working to ensure no unauthorised access to GPAA systems.

We apologise for any inconvenience caused and assure you that every reasonable step is taken to ensure that all GPAA systems and platforms are safe and protected from unauthorised and/or unlawful access.

NOTICE: 22 March 2024

NOTICE TO MEMBERS, PENSIONERS AND BENEFICIARIES

Kindly note that the GEPF Self-Service App is down. We are currently working to restore the application back to functionality. Alternatively, members are encouraged to visit their nearest branch, email us on enquiries@gepf.co.za or contact the call centre on 0800 117 669. We apologise for the inconvenience caused.