NOTIFICATION OF SECURITY COMPROMISE AS PER SECTION 22 OF THE PROTECTION OF PERSONAL INFORMATION ACT, 4 OF 2013 (“POPIA”)
It is hereby notified that on 16 February 2024 the GPAA noted a security breach and the compromise of personal information held on the GPAA systems and records in the Windows environment of its ICT systems.
Our ICT technicians were immediately alerted due to extensive data protection systems in place. All GPAA systems were shut down immediately to mitigate any possible damage and/or further security breaches. Through the diligent efforts of our ICT and Information Security teams, the breach which compromise certain information was isolated and curtailed. The extent of the exposure is still unknown and under investigation.
The GPAA recognises the importance of the availability of our systems and the safeguarding of information that is not in the public domain and is actively working to ensure no unauthorised access to GPAA systems.
We apologise for any inconvenience caused and assure you that every reasonable step is taken to ensure that all GPAA systems and platforms are safe and protected from unauthorised and/or unlawful access.
NOTICE: 22 March 2024
NOTICE TO MEMBERS, PENSIONERS AND BENEFICIARIES
Kindly note that the GEPF Self-Service App is down. We are currently working to restore the application back to functionality. Alternatively, members are encouraged to visit their nearest branch, email us on enquiries@gepf.co.za or contact the call centre on 0800 117 669. We apologise for the inconvenience caused.
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The Government Pensions Administration Agency (GPAA) administers pensions on behalf of its primary clients, the Government Employees Pension Fund (GEPF) and National Treasury.
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